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Metals & Materials
Shipping Shipping & Returns
Shipping & Returns
SHIPPING INFORMATION:

Flat rate ground shipping in contiguous States and Canada $5 regardless of the size of the shipment.

International shipments are assessed a flat rate of $25, regardless of size of the shipment.

Rush shipments will be charged actual shipping cost. Please put a note in the note section that you would like your shipment rushed and we will try to accommodate it.

DAMAGED SHIPMENTS:

Inspect the shipping container(s) upon delivery. If damage is evident, have the Freight Agent make note of the condition. Open your order immediately and check the contents against your enclosed invoice. Any claim for damaged or missing merchandise must be filed within five (5) days. Save the container(s) that the shipment arrived in.

REFUSED SHIPMENTS:

DO NOT refuse shipments as this results in unnecessary shipping and handling charges. Accept the shipment and email us at dragon@dragonstonemagnetics.com for assistance. All refused shipments will be assessed a 15% restocking fee.

RETURNS:

To assure prompt and accurate credit on returned merchandise, we ask that you follow these steps:

* A return authorization number must be obtained by contacting our Customer Service Department (steorge@dragonstonemagnetics.com) This authorization number is valid for only thirty (30) days from invoice date.
* The authorization number must be clearly written on each package. If this number is not on your package it will be refused.
* Credit or adjustment is given on mistakes that are our fault, provided you contact our Customer Service Department @ email@store.com within five (5) days from receipt of merchandise.
* Returns for which the customer ordered incorrectly, will be charged a 15% restocking fee and freight return.
* Absolutely NO returns accepted unless the merchandise is in new condition. Credit will not be issued for returned material that has been marked, altered, or abused.
* All returns must include a written explanation and a copy of the invoice or packing list.
* NO returns are accepted freight collect or COD. Send all returns prepaid and insured for current value. Absolutely NO returns are accepted after thirty (30) days from date of invoice.
* Damaged, lost or short shipments should be reported to your UPS office immediately. Then contact us so that we can reship the merchandise and place a claim. Keep damaged goods and containers until notified otherwise.


DEFECTIVE MERCHANDISE:

All merchandise should be inspected upon receipt. If found defective email stgeorge@dragonstonemagnetics.com for an adjustment and/or return approval number. Be sure you have our invoice or packing list when you call. We will make a satisfactory adjustment on all unused, defective merchandise if we are notified within five (5) days of our invoice date.

DISCLAIMER:

All items subject to prior sale. Prices subject to change without notice. Clerical or inadvertent pricing errors are subject to change. Product pictures are for reference only; actual product appearance may vary.
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